Help Center

• To claim a RETURN/REPLACEMENT, send an email to customersupport@bioroots.co.in or bioroots.ecom@gmail.com with ORDER ID and PHOTO of product sent. 
• Items are returnable only if they are damaged or a wrong product is delivered or not according to specification.  Item can also be returned if it contains plastic packaging.
• Unused Items are returnable. Make sure the original packaging is intact.
  
• Products can also be sent back to us directly via courier.
  
• An amount of 40 INR is deducted as return charges from the refund amount in case bioroots picks up the product for return.

• Any used product is non-returnable.
• Return request made after 3 days of item delivery is not returnable.
• Non - returnable items include intimate care products, lingerie, oral care products and straws.

It sometimes may happen that you placed an order and never received an order confirmation. 

Following things might happen in that case

1. You might have closed the window as soon as payment was completed before even confirmation happened from our end. But in this case, you have to contact us at customersupport@bioroots.co.in or bioroots.ecom@gmail.com and tell us about it.  Upon verifying if the payment was received, we shall seYOnt a confirmation again. 
2. The payment was not received by us and was midway and hence confirmation is sent later the same day

If the order is confirmed and you have not got any shipping notification within 3 days from your order confirmation, feel free to connect to customer Support. 

If you have received shipping notification but your items has not reached you within 10 days of the shipping notification, you can write to us directly.  These are treated with highest priority while someone from our Team stays in touch to make sure item is delivered soon

If you have received shipping notification/email but your items has not reached you within 10 days of the shipping notification/email, you can write to us directly.  These are treated with highest priority while someone from our Team stays in touch to make sure item is delivered soon.

If you have received an order confirmation, then you do not have to worry. 

A shipping email/sms is shared with the customer once a product is shipped. 

The email contains a TRACKING NUMBER and a TRACKING LINK on which they can track their orders.

• Shipping charges depends on your location and weight of the product.
• Individual bioroots sellers have individual inventory, such items are shipped directly from individual locations.
• If order contains products from different sellers, shipping rates are calculated individual for every seller. In this case, you will receive multiple packages.
• If order contains products fulfilled directly from bioRoots, shipping charges for such products will be lower.

• If order contains products from different sellers, shipping rates are calculated individual for every seller. In this case, you will receive multiple packages.
• If order contains products fulfilled directly from bioRoots, shipping charges for such products will be lower.
• Ask our bot or customer support for bioroots fulfilled to get lower shipping rates

• If your order arrived in excess plastic packaging by the seller, you can report it to services@bioroots.co.in or bioroots.ecom@gmail.com . We share the concern with seller and try to get it resolved. 
• If the plastic packaging was added by the 3rd firm, example, the courier company themselves, bioRoots , nor its sellers will hold any responsibility.  
• It is necessary for a picture be shared over email that contains clear photo of the packaging with all details including labels.
• If excess plastic packaging, example, bubble wraps, air bags,etc were found, you can share the same over email and the item can be picked up from your location (with the plastic packaging)

While 90% of our sellers are obliged to use paper tapes, some might still be in process of trying paper tapes. We would request the customer to bear with the same. If the customer is not ready to accept the same, they are free to return the product while bearing 40 Rupees as return shipment charges

You can return shipment boxes sent by BioRoots to us directly at our official address.

Make sure the shipment boxes contain newspaper rolls so that they are not damaged while shipping.Also make sure it is intact and not damaged. Tore boxes are not taken by BioRoots and we request you to send the boxes for recycling.